General
How do I find a Last Minute Deal? Can you help me navigate?
From the Last Minute Deals page, follow these five steps:
- CHOOSE your departure city and preferred dates of travel.
- LOOK at the variety of packages available for your dates.
- FIND the experience that interests you most.
- ENHANCE the experience to make it exactly what you want, from
your accommodations to any optional extras you'd like to add, and GO!
If you are looking for a specific destination or activity, it's
also easy to use the search box located in the upper right corner of
the homepage. Simply type in your search criteria, click go, and
you'll get a list of available packages that include your search
term(s).
Availability changes all the time, so if you don't see what you're
looking for right away, check back again later and you may find it!
Will you have the same great deal next month that you have
today?
We work closely with our partner travel providers to offer customers
the best trips at the last minute. Since we work with last minute
inventory, we do not know what packages will be available more than 14
days in advance. And as soon as we know, you know. Our dynamic
technology constantly queries reservations systems to find what's
available right now at the best prices.
Due to the dynamic nature of our offerings, we cannot predict or
guarantee the future availability of any of our packages.
If a package is listed on the site now, it's available, but we do
not know if or when the same package will be offered again.
Can I buy a package more than 14 days in advance?
Since we offer last minute inventory, we do not know what our
offerings will be more than 14 days in advance. And as soon as we
know, you know. Our dynamic technology constantly queries reservations
systems to find what's available right now at the best prices.
How late can I buy a package?
We sell packages for domestic (US) destinations up to three hours
before the flight departs and for international destinations up to
five hours before--for the truly last minute customer!
Can you hold a package for me?
Our great deals sell out fast, so we do not hold packages for
customers. Because availability changes all the time, we recommend
that you buy a package as soon as possible after choosing it.
Do you offer a specific destination or a specific activity?
If you have a specific activity in mind (such as golf, tennis etc.),
the best way to find your package is to use the keyword search. Simply
type in your keyword, click go and you will be offered a list of
available packages.
I know where I want to go. How do I find out if you have my
destination?
Destination Search makes finding your perfect getaway easier than
ever! If you already know where you want to go, simply find the Search
by Destination box at the top of the homepage, choose your departure
city, your destination state (or international), and destination city
and GO! We'll show you all the available packages that fit your search
criteria.
Remember, availability changes all the time, so if you don't see
your city, check back again later and you may find it!
Can I take a longer trip or do you just offer weekend travel?
We currently specialize in weekend getaways and longer weekend trips.
Thus, our arrangements with our air travel providers are structured in
such a way that the earliest we depart in the week is Thursday, and
the latest we return in the week is Tuesday with a mandatory Saturday
night stay. We are growing rapidly though, and we're planning to
extend to longer trips in the future.
Can I take a trip mid-week?
The arrangements we have with our air travel providers are structured
in such a way that the earliest we depart in the week is usually
Thursday, and the latest we return in the week is normally Tuesday
with a mandatory Saturday night stay. However, we do offer mid-week
departures and returns for travel to Las Vegas, as well as Wednesday
departures from select cities to Hawaii. Mid-week travel may be an
option to and from other destinations in the future, so keep checking
back.
Types of packages
What types of packages can I find on your site?
Flight & Hotel: This package includes your flight, your
hotel accommodations for the duration of your stay and often some
additional options to add-on if you would like.
Flight plus: This package includes your flight, PLUS one
other component that is NOT a hotel room, such as car rental, pre-paid
dinner, hot-air balloon ride, etc. This package type is intended for
use when you already have a place to stay in your destination.
Hotel plus: This package includes your hotel PLUS one other
component that is NOT a flight, such as car rental, pre-paid dinner,
etc. This package type is intended for when you already have
transportation to your destination.
Do you sell last minute cruises?
We currently do not sell cruise packages, but we are looking into
cruises for future expansion.
Pricing
How can I be sure I'm getting a good deal?
We negotiate with our partners to bring you the best prices available
for last minute travel. Finding a better price on a comparable trip at
the last minute for the same dates is next to impossible! And when you
consider that we've handled all the arrangements with our top-tier
partner airlines, hotels and other travel partners, you'll find that
our packages are an unbeatable deal.
Is there an additional charge for single travelers? Can I take a
trip by myself?
Although we list our prices per person based on double occupancy, you
can travel by yourself. After you have chosen a package, you will have
the option to enter the number of people traveling. Simply choose one
adult when prompted for the number of people and advance to the next
page.
Traveling by yourself with some of our packages will increase the
price per person, however, because you will need to pay for the entire
hotel room (or rental car) instead of sharing the cost with another
person. The initial prices quoted on the site are per person, based on
double occupancy.
Do you have special prices for children or senior citizens?
No, our prices are the lowest around for last minute travel, so we do
not offer any discounts for children or senior citizens.
How do you price for infants traveling without their own airline
seats?
If you choose infants (under 2) traveling without airline seats, we
assume the child will be sitting on a parent's lap during flight. Your
final price per person will not reflect any charges for a child seated
on a parent's lap. Please contact Customer
Service Department after your purchase, so that we may enter your
infant's information into your reservation. If you would like a seat
for the child, please choose "infants (under 2) with airline seat."
Charges will apply.
If you are traveling internationally with an infant, please contact
the airline directly upon booking your getaway. The airline may assess
additional charges, and documentation such as birth certificate may be
required.
Why should I add optional recommendations to my package online
instead of waiting until I get there to book them?
In addition to saving you money, we like to save you time. We
understand that when you're booking a getaway at the last minute, it's
not always easy to make plans to enjoy while on your getaway. Since we
negotiate great deals through partnerships with various travel and
entertainment providers, we make activities, meals and other events
easy to reserve. We never sell experiences for more than the retail
price and it is unlikely that you would get a better deal from these
providers on your own.
Do you offer bereavement fares?
Our prices are the lowest around for last minute travel. We do not
offer bereavement fares.
Is the entire cost of my hotel room(s) included in the package
price?
Your package purchase includes your room rate and applicable taxes for
domestic (US) travel. If you are traveling to Canada or Mexico, you
may be charged a local "Hotel Occupancy Tax" upon checkout. If your
package includes a hotel stay in Europe, you will be assessed value
added taxes (VAT) upon checkout. These are the same taxes that would
be assessed if you reserved your accommodations through a travel agent
or with the hotel directly. The package price does not include
incidentals you may incur such as extra-person charges, extra-bed
charges, resort fees, gratuities, energy surcharges, parking fees,
telephone fees, room service, movies and mini-bar. Extra-person or
extra-bed charges may apply if you reserve one hotel room for more
than two people (including children). Please contact the hotel
directly if you would like more information about possible
extra-person charges.
Will there be any extra fees or costs charged for my travel
package?
Our car rental packages include the rental rate and taxes. Except as
specifically noted as included in the rate, items such as surcharges
(such as frequent flyer tax recovery, airport concession fees, special
assessments, age, registration and license reimbursement fees, etc.),
optional coverages (such as LDW, PAI, LIS, ALI, PEC, and PEP), fuel
service, additional driver, drop-off, and other charges are NOT
included and must be paid for directly to the rental car company.
Gasoline, upgrades from your reserved car type, or additional
equipment (such as child seats or ski racks) are NOT included.
Buying a package
How do I get started buying a package?
Now you can browse Last Minute Deals either by date or by destination.
If you're searching by date, use the Search by Date box to choose your
departure city and the dates you wish to travel. If you're looking for
a specific destination, use the Search by Destination box to choose
your departure city, your destination state (or international), and
destination city.
The site will return a list of available packages that fit your search
criteria. Find your package, choose your components, and go!
Do I have to buy online?
Yes. Last Minute Deals are only available for online purchase.
I'm experiencing technical difficulties. What do I do?
If you experience any technical difficulties, please contact Customer
Service right away and a representative will assist you with your
purchase.
What credit cards do you accept?
We accept Visa, MasterCard, American Express, Discover and Diner's
Club.
If you would like to use a debit card, please be aware that most
debit cards have daily limits of $500.
If your package exceeds $500, please call your bank and request
that they release the funds before attempting the transaction.
I haven't received my confirmation email yet.
If you have not received your confirmation email, we are still
processing your order and confirming your bookings with our partners.
Please be patient. We will send it to you shortly.
Why are the taxes so high? What are the taxes for? (Why are
there taxes included in the price and what are they for?)
Federal, state and local governments assess a variety of taxes and
fees in association with traveling and transportation. For example,
U.S. airports charge airlines a Passenger Facilities Charge or PFC for
every passenger on arriving and departing flights to cover airport
costs. Airlines, in turn, pass that fee on to us and we pass it on to
you. If you buy a flight from the airline directly, they would pass
this nominal charge directly to you.
Because state and local governments have the ability to set their
own tax rates, we are unable to give you all the potential rates.
Can I buy a one-way ticket?
All of our packages that have flights include roundtrip airfare. We do
not sell one-way tickets. However, we often hear the comment that many
of our bundled packages with roundtrip airfare are better value than
airfare alone!
Flight, hotel and general Travel
How will the increased security measures at airports affect my
getaway?
Your airline tickets will be issued as E-tickets. Due to heightened
FAA security requirements, only ticketed airline passengers will be
allowed to proceed through security checkpoints. As an E-ticket
holder, you may need to check in at a ticket counter or present the
appropriate documentation in order to proceed through security.
Individual airlines will determine which documentation (i.e. paper
tickets, boarding passes, or reservation confirmations) will be
allowed. Therefore, we strongly recommend that you bring your
confirmation email with you to the airport.
Other increased security measures at the airports might include:
- No parking or waiting at curbs.
- Passengers must carry government-issued photo ID such as driver's
license or passport.
- Passengers will be allowed only one carry-on plus one personal
item (such as purse or laptop).
- All carry-on baggage will be subject to extensive search.
- No knives of any kind or similar sharp instruments will be
allowed on airplanes.
How will I receive my airline tickets and hotel reservations?
All packages are available for online booking, and all travel is
"paperless." Airline tickets are issued as E-tickets, thus you simply
need to present your ID and airline confirmation number at the airport
to obtain your boarding pass. Hotels and other partners are notified
by us and given your reservation information.
To be sure you have all the necessary information to make your Last
Minute Deal as enjoyable as possible, we suggest you print your
confirmation and itinerary email and bring it with you when traveling.
What do I need to bring with me?
It is necessary to carry a valid, government-issued photo ID with you
during your getaway. This ID should be a driver's license and major
credit (NOT debit) card if you are renting a car as part of your last
minute travel experience, and a passport if you are traveling
internationally. Please be aware that documentation requirements vary
depending upon the country you plan to visit and your immigration
status in the United States. For the most detailed up to date
information on overseas travel, visit www.state.gov/travel for the
latest travel advisories. If you are not a U.S. citizen, please
contact the embassy of the country to which you are traveling to
determine your visa/ entry requirements. We strongly recommend that
you bring your confirmation email with you, especially if your package
includes air travel. Heightened FAA security may require you to show
your confirmation email as proof that you are a ticket-holder.
Can I buy just an airline ticket or just a hotel room?
We sell packages, which allow us to offer excellent value to our
customers. In fact, we often hear the comment that many of our bundled
packages are better value than airfare alone!
All of our offerings are composed of at least two components from
the following list: flights, hotel accommodations, rental car and
entertainment options such as walking tours, ski passes, pre-paid
meals, balloon rides and more.
How many people can I book per hotel room?
Accommodating more than two persons (including children) in one hotel
room may result in extra-person charges upon checkout from your hotel.
Please contact the hotel directly if you would like to inquire about
extra-person charges. Our pricing is based on double occupancy.
Are there any specific rules or age requirements to renting a
car?
Most rental car companies require that renters be at least 25 years of
age and have a valid driver's license and major credit card. If you're
booking a rental car with us, check the terms of service listed on the
rental car page before booking, and if you have further questions,
please call the rental car company directly for their policies.
Also, please note: Insurance, gas, upgrades and charges other than
the base price of the car plus tax are not included in the price of
the package, and must be paid for at the counter.
What should I know before buying a package to an international
destination?
All packages for international destinations have a Before You Go
section, which includes such information as entry requirements,
currency and local transportation. Be sure to read this information
carefully before buying an international package, and please keep in
mind that international travel generally requires that you have a
valid passport. If you are traveling internationally with an infant,
please contact the airline directly upon booking your getaway. Some
airlines may assess additional charges and may require documentation
such as a birth certificate.
Why are there no other flight times available?
Our dynamic technology allows us to show you the best deals available
right now for the travel dates or destination that you have selected.
Flight availability changes all the time, so it is possible that if
you check back later, new flights will appear. It is also possible,
however, that our availability will drop off, so flight times you
previously viewed may no longer be listed. If you see a package you
want, it is best to buy it immediately as last minute availability is
limited.
Is the entire cost of my hotel room(s) included in the package
price?
Your package purchase includes your room rate and applicable taxes for
domestic (US) travel. If you are traveling to Canada or Mexico, you
may be charged a local "Hotel Occupancy Tax" upon checkout. If your
package includes a hotel stay in Europe, you will be assessed value
added taxes (VAT) upon checkout. These are the same taxes that would
be assessed if you reserved your accommodations through a travel agent
or with the hotel directly. The package price does not include
incidentals you may incur such as extra-person charges, extra-bed
charges, resort fees, gratuities, energy surcharges, parking fees,
telephone fees, room service, movies and mini-bar. Extra-person or
extra-bed charges may apply if you reserve one hotel room for more
than two people (including children). Please contact the hotel
directly if you would like more information about possible
extra-person charges.
What is the quality of the hotels included in the packages?
We have partnered with the leaders in the travel industry including
Sheraton, Westin, Hyatt, Inter-Continental, and Holiday Inn hotels. In
order to provide a range of package types and prices, many of our
packages offer you a choice of which hotel you would like. We provide
full details of each property and you will always know what hotel you
will be booked in before you complete your purchase.
Will I be charged additional hotel taxes?
If your package includes only domestic (US) travel, all taxes are
included in your final package price. If you travel to Canada or
Mexico, you may be charged a local "Hotel Occupancy Tax" upon
checkout. If your package includes a hotel stay in Europe, you will be
assessed value added taxes (VAT) upon checkout. These are the same
taxes that would be assessed if you reserved your accommodations
through a travel agent or with the hotel directly.
Will I be subject to additional security checks?
As an E-ticket holder, you will need to check in at a ticket counter
and present the appropriate documentation in order to proceed through
security. Please be aware that you and your bags will receive extra
attention and scrutiny from security due to the last minute nature of
your purchase.
Special Requests
Can I book a package for two people departing from different
cities (and meeting at our destination)?
Currently, our technology does not allow the purchase of a package for
travelers who have different origination cities, so the best way for
two people to travel from two different cities to the same destination
is to look for two different types of packages- one package for each
traveler.
The first package is a flight & hotel package, which the first of
the two travelers would purchase as a solo traveler. The full cost of
the hotel room will appear in this package.
The second package, purchased by the second traveler, is a flight
plus package, such as our Fly & Drive option, which includes a flight
and rental car. This second package does not include hotel, but would
include the full price of the car.
Both travelers together will pay no more this way than if they
bought one package that included the flight for two, the hotel room
and the car, though distribution of this cost may not be even. We
leave the fair division of your travel costs up to you.
Do you offer any packages geared to specific communities or
demographics?
Packages are often written with a theme, event or mood in mind and
recommendations and suggestions are added accordingly. We offer a few
packages each week that include suggestions of particular interest to
gay travelers, and sometimes we may suggest events or activities that
have ethnic, regional or religious appeal.
We intend our suggestions to add value to our offerings and allow
you to enjoy the perks of planning at the last minute. We usually
offer a variety of packages to the same destination with the intention
that one will appeal to you. If you want to travel to a specific
destination but the suggestions don't appeal to you, there is no need
to take advantage of them.
Enjoyment of our last-minute travel experiences is not dependent on
demographics such as race, ethnicity, religion or sexual orientation.
Can I upgrade my flight, hotel or car reservations, or make
other special requests for my package?
All upgrade options available through this site are disclosed during
your selection process. When available, there will be opportunity to
select your hotel room or upgrade your rental car or other options.
Due the last-minute nature of our packages, it is not possible to
choose your airline seat during your booking.
Can I request a specific airline seat?
Due to the last-minute nature of our packages, we do not assign
specific airline seats. Once you have completed the purchase and
received your confirmation email, you may contact the airline directly
for your seat assignments.
Can I request a meal on the flight?
Due to the last-minute nature of our packages, we do not handle
special meal requests. Once you have completed the purchase and
received your confirmation email, you may contact the airline directly
for meal requests.
Can you send me an itemized receipt that breaks down the
individual cost of air, hotel, or rental car?
We are happy to resend you a copy of your confirmation email. However,
we are unable to provide you with individual receipts for air, hotel
or car inventory. We sell bundled packages and our relationships with
our suppliers prevent us from disclosing individual prices.
Cancellation and Changes
What is your cancellation, refund or change policy?
All purchases are final. In order for us to bring you continued
value on last-minute travel through our national and regional
partners, we cannot provide refunds or exchanges. We cannot change
dates or times of travel, hotel choice or names of travelers after a
package is purchased.
Can I change the dates or times of my travel?
Since we sell only what's available, we can only guarantee
reservations included in your package at the time of purchase. Once a
package is purchased, we cannot change dates or times of travel.
What happens if a flight or trip is canceled?
As with any trip, call ahead to verify your departure time and
reservation. Our offers are guaranteed available, but airlines do
overbook, and anything's possible in the world of travel. Please
reconfirm where possible. If your flight is canceled by the airline
due to weather, mechanical difficulties, overbooking, etc., the
airline is responsible for ensuring that you are booked on the next
available flight to your destination. We cannot re-book you on another
flight.
Can I change a name on my package?
No. It is very important that you type travelers' names carefully, we
cannot change a reservation once it has been made with our suppliers.
What happens if I don't use a portion of my package?
We sell packages, which allows us to offer excellent value to our
customers. We cannot unbundle our offerings. While you will not be
penalized for any unused portion of your package, please be aware that
if your travel package includes airline reservations, your return
flight will be subject to cancellation if you do not take your
departure flight. We cannot refund you for any unused portion of the
package.
Security and Privacy
We are so confident that your credit card transaction will be
secure that we back every online purchase made on our booking engine
with our Shop
Safe Guarantee.
Customer Care Center
New reservations:
Please call 1-888-254-0637 24 hours/7 days a week
Outside the U.S. please call 00-800-84469370 or +1 210 507 5997
Give promo code 11466
Existing reservations:
Contact a Customer Service representative at 1-888-656-8204
